Terms & Conditions

The mobile application Hypertro and website www.hypertro.com are owned and operated by Hypertro, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as “Hypertro” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.

The User, by placing an order either through the Hypertro App or Website, is deemed to have consented to these terms and conditions. At its sole discretion, Hypertro is entitled to change or modify the terms and conditions from time to time, without obligation to notify the User. The User should review these terms and conditions periodically.

GENERAL

This document is an electronic record generated by a computer system in terms of the Information Technology Act, 2000 and applicable rules, and does not require physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules and regulations, privacy policy, and Terms of Service for access or usage of www.hypertro.com or the web-based application (“App”).

OWNERSHIP

This App and the Website are owned and provided by Hypertro. By registering as a Subscriber/User, you are granted a limited, revocable, non-exclusive license to use the Website and the App. Hypertro may terminate this license at any time with or without reason or notice. The content on the Website and the App is protected under applicable laws of India.

TERMS AND CONDITIONS

These terms and conditions together with the privacy policy form a valid and legally enforceable contract between the User and Hypertro under the Indian Contract Act, 1872. In case of inconsistency, these terms and conditions prevail over the privacy policy.

SHIPPING AND DELIVERY

• The sale is deemed concluded when the sale invoice is generated by Hypertro, irrespective of delivery.
• After invoice generation, Hypertro will deliver products via own delivery personnel or third parties.
• Applicable taxes, levies, surcharges, and shipping fees may apply.
• Delivery timelines depend on location, traffic, availability, and other factors.
• The User is responsible for providing a correct delivery address.
• Hypertro is not liable for loss/damage due to delays beyond its control.
• Coupons must be redeemed within 15 days unless otherwise specified.

RETURN, REFUND AND CANCELLATION POLICY

• If the User receives a damaged or incorrect product, Hypertro will refund upon return verification.
• Replacement is subject to stock availability.
• Damaged products must be returned within 2 days of delivery.
• If no complaint is raised within 7 days, the order is deemed accepted.
• Refunds for cancellations are processed within 21 working days.
• Once shipped or delivered, cancellation is not permitted.
• Third-party logistics delays or damages must be reported immediately.

Refund/Replacement will not be initiated in the following cases:

• Evaporation/leakage below 25% of total quantity.
• Product seal broken or product used.
• Damage due to misuse or mishandling.

PRICING

• Hypertro may run or withdraw promotions without prior notice.
• Payments may be made via COD, cards, UPI, net banking, or other gateways.
• MRPs are displayed accurately; discrepancies will be communicated.
• All statutory taxes apply.

INDEMNITY

The User agrees to indemnify Hypertro and its affiliates against losses arising from breach of these terms. Hypertro’s liability is limited to the amount paid by the User for the relevant service.

GOVERNING LAW & JURISDICTION

These terms are governed by the laws of India. Courts at Ghaziabad, Uttar Pradesh, shall have exclusive jurisdiction.

REFUSAL OF SERVICE

Hypertro may refuse service to anyone at any time. Services may be suspended due to technical issues without liability.

LIMITATION OF LIABILITY

Hypertro is not liable for indirect, incidental, or consequential damages.

IT SECURITY

Hypertro is not responsible for third-party links or malware risks. Users access external links at their own risk.

SEVERABILITY

If any provision is held unenforceable, the remaining provisions remain valid.

ELIGIBILITY

Only persons competent to contract under Indian law may use the services.

ONLINE SECURITY

Users shall not attempt unauthorized access or disrupt Website/App functionality.

ASSIGNMENT

Users may not assign rights. Hypertro may assign its rights without restriction.

NOTICES

Hypertro may send notices electronically. Users may contact us at info@hypertro.com.

DISCLAIMER OF WARRANTY

Services are provided “as is” without warranties of any kind.

CODE OF CONDUCT

Users shall not misuse the Website/App or engage in unlawful activities.

FORCE MAJEURE

Hypertro is not liable for delays due to events beyond reasonable control.

TERMINATION

Hypertro may terminate access due to breach or operational reasons.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between the User and Hypertro.

CHANGES TO TERMS

Hypertro may update these Terms at any time. Continued use constitutes acceptance.

CONTACT INFORMATION

For queries, email info@hypertro.com.

COMMUNICATIONS AND SUBSCRIPTIONS

Users consent to receive transactional communications. Marketing communications may be opted out anytime.

GOVERNING LAW

These Terms are governed by Indian law with jurisdiction at Ghaziabad, Uttar Pradesh.

QUESTIONS

For complaints or questions, contact info@hypertro.com.